Opportunity: Call Center Representative – Digital Banking Support
Hours: Full-Time (1:00 PM – 9:00 PM, Monday to Friday)
Location: Remote (Applicants must reside in the Philly area)

Our Client:
We are assisting our digital bank client, they are dedicated to serving small business clients with innovative solutions and exceptional customer support. They pride themselves on providing a seamless, customer-focused experience and empowering their clients to achieve their goals.

Position Overview:
We seek a reliable and detail-oriented Call Center Representative to join their remote customer support team. This role involves assisting small business clients with their banking needs, resolving inquiries, and delivering high-quality service. Strong speaking and email communication skills are a must.

Key Responsibilities:

• Support customer inquiries via phone and email in a professional, friendly, and efficient manner.
• Troubleshoot and resolve customer issues related to online banking account management.
• Communicate effectively to ensure customers clearly understand the solutions provided.
• Write professional, well-structured emails to address customer concerns and provide follow-up information.
• Educate clients about digital banking features, products, and services.
• Collaborate with internal teams to ensure prompt resolution of customer issues.
• Accurately document customer interactions and maintain records in their CRM system.

Qualifications:

• Location Requirement: Must reside in the Philadelphia area.
• Previous experience in customer service, call center, or banking is preferred.
• Excellent verbal communication skills for professional phone interactions.
• Strong written communication skills, with the ability to craft clear and concise emails.
• Tech-savvy and comfortable using digital tools and troubleshooting online platforms.
• Ability to work independently in a remote environment with strong organizational skills.
• Reliable Internet connection and a quiet, professional workspace.

What We Offer:

• Fully remote work with company-provided equipment.
• Paid training and opportunities for professional growth.
• A supportive and collaborative team environment.

Be YOU,
~Ed~

Edward Epstein
VP Staffing Solutions, Be Group
215-913-6664 |
Ed@BeGroupConnects.com |
www.BeGroupConnects.com |